To explore registered nursesâ?? (RNsâ??) experiences of practising person-centred care (PCC) by telephone\nwith people diagnosed with chronic obstructive pulmonary disease and/or chronic heart failure.\nMethods: Qualitative interview study. Four RNs were individually interviewed before, during, and after participating\nin an intervention practising PCC by telephone. The interviews were analysed using qualitative content analysis.\nResults: The results reflect three categories of their experience: realize the complexity of practising PCC by distance,\ngain insight into what PCC communication meant to RNs and their approach, and develop the professional role by\npractising PCC theory and ethics.\nConclusions: PCC over the telephone facilitate healthcare and support patients. Through careful listening, the RNs\n(1) created space for the individual patients to express their thoughts and feelings and (2) emphasized each\npatientâ??s capabilities and resources. The RNs also gained an understanding of PCC and what it means to patients\nand to themselves as practitioners. Potential implications are that it is important for RNs practising PCC by\ntelephone to remould their role, to listen carefully, and to communicate as equals in conversations that respect\nboth partiesâ?? knowledge and expertise. Health professionals need supervision and support to fully understand the\nperson-centred approach and provide communications that support it.
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